FAQ
FAQ
Where are you located?
Leveled Up is located at the Regency Square Mall in Jacksonville, FL.
Our address is:
9501 Arlington Expressway
Suite 285
Jacksonville, FL 32225
Do you ship outside of Jacksonville, FL?
Yes - we process and ship orders to everywhere in the United States.
How long will it take for my order to arrive?
Most orders are prepared for shipping within one (1) business day after your place it. When it has been boxed, and a label has been created for your tracking, you will receive an email confirmation with that information. We ship most orders via USPS priority mail. Domestic U.S. Customers typically receive their purchases within 1-3 business days. International customers usually receive their purchases within 7-10 business days.
Why was my order canceled?
There are several reasons for an order being canceled. We will contact you if your order cannot be fulfilled and provide you an explanation. Please note that we reserve the right to refuse or cancel any order, for any reason, at our sole discretion.
What happens if my package is returned to Leveled Up?
If your order is returned to us, you will be refunded the original purchase price, minus the original shipping fee. For international orders, if your package is returned to us, you will be refunded the purchase price minus the original shipping charge as well as the return shipping charge assessed by our carrier.
What is your return policy?
We do not accept returns or exchanges; all sales are final.
Are all the items you sell authentic?
Leveled Up sells only 100% authentic products. We do not accept fakes or counterfeits.
When will you get more of an item that is sold out?
We do get many new items coming in daily, so please just back with us to check if an item you are looking for is available. We cannot predict when a shoe will be back in inventory or available in a specific size.
Do you accept trades or size swaps?
We sometimes do trades if it is in-store but as of now we do not accept any online trades.
Does Leveled Up buy shoes outright?
We do cash outs for shoes for a reasonable negotiated price.